Privacy policy

Who we are

This website and the Ninjaneer Media service are operated and supplied by Ninjaneers Pty Ltd (ABN 68 697 870 643, ACN 697 870 643). Postal address: PO Box 502, Caloundra QLD 4551. Email: [email protected]. In this policy, "we" and "us" means Ninjaneers Pty Ltd.

This policy covers this website and the early access list. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you're invited to the service, you'll see the service's own privacy terms before you start.

What we collect

If you register interest, we collect what you give us: your name, business name, trade and email address, and, if you choose, your mobile number and your current website address. The form sends these details to our inbox by email, and we keep them there to manage the early access list. If you email us, we collect your email address and whatever you include in the message.

When you visit, our hosting provider processes technical details such as your IP address and browser type so the site can load and be protected from abuse. When you send the form, we use your IP address to limit repeated submissions, and we keep it for that purpose for no more than ten minutes. We also check how long the form took to fill in, to filter out automated spam.

This website doesn't use advertising or tracking cookies.

How we use it

We use your details to contact you about early access, answer your questions and tell you when a spot opens. If you give us your current website address, we look at the public site so we can suggest a website upgrade. We don't sell your personal information, and we don't use it for anything unrelated without asking you.

Service providers

We use other businesses to help us run things. They may handle your information only to provide their service to us:

Cloud hosting: runs this website and the form.

Email delivery: delivers form submissions to our inbox and carries our emails to you.

Payments: this website doesn't take payments. If you later become a paying customer of the service, a payment provider will process your payment details, and the service's own terms will explain how.

AI model provider: the service uses an AI model provider to help draft posts and designs from the business details and photos you give it. The website form doesn't send anything to it. Optional AI-generated images are labelled as AI-generated wherever they're published.

Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

If you're invited to the service

The service holds more than this website does: your business details, logo, photos, the posts drafted for you and your posting queue. Once live posting switches on after the beta, it will also hold the access you grant when you link your social accounts, and it will publish to those accounts on your behalf, but only the posts you approve. Nothing is published without your approval. You can export your data or delete your account at any time. The service's own privacy terms cover this in full, and you'll see them before you start.

Keeping it safe

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access or disclosure. We delete registration details when we no longer need them, or sooner if you ask. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner as the law requires.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing [email protected] or writing to us at PO Box 502, Caloundra QLD 4551. If you have a privacy complaint, contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this policy. The date at the top shows when it last changed.